Refund and Returns Policy


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.


Once your refund is processed, a credit will automatically be applied to your credit card within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@the-bigweekend.co.uk

Sale items

Only regular-priced tickets may be refunded. Sale items cannot be refunded.

Need help?

Contact us at info@the-bigweekend.co.uk for questions related to refunds and returns.